TrendLifted Help Center

Welcome to the TrendLifted Help Center! We’re here to assist you with any questions or concerns you may have. Below, you’ll find answers to our most frequently asked questions. If you can’t find what you’re looking for, feel free to contact us directly.

Help Center Response Time: Our team is here to help! We typically respond to all inquiries within 24 to 48 hours during business days. Please feel free to reach out, and we’ll get back to you as soon as possible. Thank you for your patience!

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1. How do I place an order?

Placing an order at TrendLifted is simple:

  1. Browse our collections and select the items you want.
  2. Choose your preferred size, color, or any other variation.
  3. Click "Add to My Closet" to add the item to your cart.
  4. Once you’re ready, click on the cart icon to review your items.
  5. Click "Checkout" and follow the prompts to enter your shipping and payment information.
  6. Complete your purchase, and you'll receive an order confirmation via email.

2. What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience convenient:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay

If you have any issues with payment, please contact our support team for assistance.

3. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the shipping carrier’s website. If you haven’t received a tracking number, please check your spam folder or contact us for further assistance.

4. What is your return and exchange policy?

We want you to love your purchase! If you’re not completely satisfied, you can return or exchange your items within 30 days of receiving your order:

  • Items must be unworn, unwashed, and in their original packaging.
  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

To initiate a return or exchange, please visit our Returns & Exchanges page or contact our customer service team.

5. How do I contact customer support?

5. How do I contact customer support?

We’re here to help! You can reach our customer support team in the following ways:

  • Email: support@trendlifted.com
  • Live Chat: Available on our website during business hours
  • Social Media: Send us a direct message on Instagram or Facebook @TrendLifted

We strive to respond to all inquiries within 24 hours.

6. Do you offer international shipping?

Yes, we ship internationally! We’re excited to deliver our products to you no matter where you are. During checkout, you’ll be able to select your country and see the shipping options available for your location. If you have any questions about international shipping, please contact our support team for assistance.

7. Can I change or cancel my order?

You can change or cancel your order within 2 hours of placing it. After this time, we begin processing your order, and changes or cancellations may not be possible. If you need to make a change, please contact us immediately, and we’ll do our best to assist you.

8. How do I use a discount code?

To use a discount code:

  1. Add items to your cart and proceed to checkout.
  2. On the checkout page, you’ll see a field labeled "Discount Code."
  3. Enter your code and click "Apply."
  4. The discount will be applied to your total.

If you experience any issues, please contact our support team.

9. What if my item is out of stock?

If an item you want is out of stock, you can sign up to be notified when it’s back in stock. Simply go to the product page, select the "Notify Me" option, and enter your email address. We’ll send you an alert as soon as the item is available again.

10. How can I stay updated on new arrivals and promotions?

Stay in the loop by subscribing to our newsletter! You'll receive exclusive updates on new arrivals, special promotions, and more. You can also follow us on social media @TrendLifted for the latest news and trends.

Can't find the answer you are looking for?

Have questions or need assistance? Reach out to our support team via email at support@trendlifted.com or use the chat box to connect with a live agent.