FAQs

1. What is your return policy?

We offer a straightforward return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the item is in its original condition and packaging. Contact us to initiate the return process.

2. How do I request a refund?

To request a refund, simply reach out to our customer service team with your order details. We’ll guide you through the return process and once we receive the returned item, we’ll process your refund promptly.

3. Do you offer exchanges?

Currently, we do not offer exchanges. If you need a different item, please return the original purchase and place a new order.

4. How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned item. You’ll be notified once your refund has been issued.

5. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. What payment methods do you accept?

We accept various payment methods including credit and debit cards, PayPal, and other secure payment options available at checkout.

7. Are my personal details secure?

Yes, we prioritize your privacy and security. Your personal details are protected with secure encryption technology and are never shared with third parties.